- Enjoy 1GB full-speed data every day with unlimited data thereafter at 512kbps. You can always top up when you’ve used up your full-speed data!
- By partnering with different high quality roaming service providersႵ in popular travel destinations, simply enable data roaming on your phone and seamlessly connect to the finest local network automatically upon arrival
- In areas with weaker signals, simply choose another service provider manually and enjoy superior roaming experience indoors and outdoors
- One day will be deducted for every day of usage (charged on a per-day-per-destination basis for each phone number*), remaining days can be used for next time!
- Supports in-flight roaming^
- Daily Fee Offer from just $19
- Get “Roaming Care Pack” upon arrival – First Day FREE!
- No setups and SIM swaps, no trouble!
- Download health monitoring app instantly upon arrival, no delay in customs!
- Continue receiving important calls and SMS, no losing contact!
- Fixed price, no bill shock
- Remaining days roll over to your next trip, no waste
Limited-time Add-on Offer: Just $9/month** for “Easy Number” Mainland Mobile Number!
- Open bank accounts, sign up for services and apps in mainland conveniently, e.g. confirmation SMS, transaction message, one-time passwords, etc.
- Send/receive SMS and make/receive calls in mainland
Purchase method:
Purchase the following roaming services, then WhatsApp us or visit our stores to buy!
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Please click here for more details on the coverage and roaming service providers.
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One day of in-flight roaming is defined as 00:00 to 23:59 HK time. One day entitlement will be deducted for in-flight roaming usage. Only applicable to selected flights. For details, please visit https://www.aeromobile.net/airlines/
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One day entitlement will be deducted for one day of roaming data usage per region;
Roaming in both mainland and Macau on the same day will only deduct one day entitlement;
Roaming in two or more destinations in Europe will deduct a maximum of two days entitlement.
Roaming in both mainland and Macau on the same day will only deduct one day entitlement;
Roaming in two or more destinations in Europe will deduct a maximum of two days entitlement.
One day is defined as 00:00-23:59 local time. For destinations with multiple time zones, the time of the capital of the visited destination will prevail.
If customers do not have a valid “Multi-Day Roaming Data Pack” or have used it up, roaming data usage will be charged at the rate of “Data Roaming Day Pass”, which is $78 (APAC & In-Flight Roaming) / $138 (Worldwide).
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When daily data usage reaches 1GB in a destination, the data speed will be capped at 512kbps. An SMS notification will be sent to the customer, who may reply to the SMS to purchase additional full speed roaming data.
After replying to the SMS, system will first deduct one day from your “Multi-Day Roaming Data Pack”; if there’s no remaining balance, a HK$30 (APAC) or HK$45 (Worldwide) fee will be charged. Valid until local time 23:59.
Customers who have subscribed to SmarTone 5G service plans will be upgraded to enjoy ultra-fast 5G roaming data overseas without extra charges! Click here for more details.
FAQ
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Is the “Multi-Day Roaming Data Pack” available to all customers? Does it cover all kinds of data usage?“Multi-Day Roaming Data Pack” is available to all SmarTone customers with designated monthly service plan subscription. You can go online instantly upon arrival with no SIM swaps and setups, it can be used for email, apps and tethering, excluding peer-to-peer applications and FTP file sharing.
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I have used up my entitled roaming days. Can I continue to enjoy roaming data if I do not re-purchase?When your “Multi-Day Roaming Data Pack” has '0' days remaining, an SMS notification will be sent to you. Simply reply to the message accordingly to re-purchase “Multi-Day Roaming Data Pack” and continue to enjoy the service. If you do not wish to purchase, data roaming usage will be charged at the standard day rate of “Multi-day Roaming Data Pack”.
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Can I continue to go online with full speed after daily data usage reaches 1GB?Yes. You will receive an SMS after 1GB of full-speed data usage, if you need to continue going online at full speed, simply reply to the SMS to top up 1GB of full-speed data. If you do not wish to top up, the speed will be adjusted to a maximum of 512kbps. You can still use WhatsApp, Google Maps and such smoothly.
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If the internet is slow or unavailable, what can I do?If you encounter internet connection or speed issues, you can try the following:
- Turn airplane mode on then off to reset the connection; or
- Manually select other service providers; or
- Reset your phone's network settings; or
- Call our 24-Hour Free Roaming Hotline +852 2793 6397 (only for SmarTone postpaid mobile number).
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Why can’t I access certain apps while using roaming data?All apps that can be used in Hong Kong can also be used when using the SmarTone data roaming service. If the app sets regional restrictions on Hong Kong, customers can’t access certain apps even if the customer is in an unrestricted area. For details, please contact the app’s developer.
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What are the charges of "Multi-Day Roaming Data Pack“?“Multi-Day Roaming Data Pack” is charged on a per-day-per-destination basis. “One day entitlement” will be deducted for each day of data roaming usage per destination. "Each day" is defined as 00:00 to 23:59 local time of the visited destination. For destinations with multiple time zones, the time of the capital of the visited destination will prevail. For covered areas, please visit here.
Moreover, "Multi-Day Roaming Data Pack" supports in-flight roaming, a day of entitlement will be deducted for its use. If you use in-flight roaming and data roaming upon arrival on the same day, a total of two days will be deducted. -
If I use in Mainland and Macau, or in different destinations in Europe on the same day, what are the charges?One day will be deducted for every day you use. 'A day' is defined as 00:00 to 23:59 local time of the visited destination.
Using data roaming in both Mainland and Macau on the same day will only deduct one day;
Using data roaming in two or more designated destinations in Europe will deduct a maximum of two days. -
I have already subscribed “Mainland & Macau Roaming Data Pack”, if I purchase "Multi-Day Roaming Data Pack", which one of them will be consumed first when I use roaming data in Mainland & Macau?We will deduct from the “Mainland & Macau Roaming Data Pack“ before deducting days from "Multi-Day Roaming Data Pack“ when you use roaming data in Mainland & Macau.
You also have the option to temporarily suspend the use of the "Mainland & Macau Roaming Data Pack" through the CARE App, according to your needs. This will allow you to use "Multi-Day Roaming Data Pack". -
If I have other roaming products in my account, what is the deduction sequence of those roaming products?Data usage generated in applicable destinations will be deducted from eligible products in your account in the order of deduction sequence or incur additional charges.
The order of deduction sequence:
- Mainland & Macau Roaming Data Pack
- APAC Roaming Data Pack
- RoamFlex Data Pass – APAC
- Worldwide Roaming Data Pack
- RoamFlex Data Pass – Worldwide
- Multi-Day Roaming Data Pack
- (Additional charges apply) Data Roaming Day Pass / "Upgraded" Roaming Data Day Plan
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How do I check my "Multi-Day Roaming Data Pack" balance?You can check the balance via SmarTone CARE App - simply log into "My Account", select "Mobile Usage" followed by "Roaming".
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How do I use in-flight roaming?Simply enable “Data Roaming” in your phone settings and use in-flight roaming in Aeromobile-supported airlines and aircraft models (updated regularly, please visit https://www.aeromobile.net/airlines/),
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What are the charges of in-flight roaming?One day will be deducted from “Multi-Day Roaming Data Pack” for an in-flight roaming use. 'A day' for in-flight roaming is defined as 00:00 to 23:59 Hong Kong time. If you use in-flight roaming and data roaming upon arrival on the same day, a total of two days will be deducted.
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Why can't add-on SIM users of family plans subscribe to "Multi-Day Roaming Data Pack"?To protect our customers, we will only confirm the purchase of "Multi-Day Roaming Data Pack" from the primary cardholder. Primary cardholder and add-on SIM users can share the use of the service. If add-on SIM users wish to purchase, simply contact the primary cardholder.
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After purchasing "Multi-Day Roaming Data Pack", can all users on my family plan use it?Yes. Add-on SIM users simply have to register for "Multi-day Roaming Data Pack" to share the use of "Multi-Day Roaming Data Pack" with primary cardholder. If two numbers are using roaming data at the same time, two days of entitlement will be deducted.
Terms and Conditions for Multi-day Roaming Data Pack
- Multi-day Roaming Data Pack :
- Data Roaming Day Pass must be activated / switched upon purchase of Data Pass. For more details of Data Roaming Day Pass, please click here.
- APAC Data Pass shall be valid for 3 months from the day of successful purchase. 1 Data Pass can be deducted to offset 1 daily charge of Data Roaming Day Pass at designated destinations. Data Pass is not required to be used on consecutive days.
- Worldwide Data Pass shall be valid for 12 months from the day of successful purchase. 1 Data Pass can be deducted to offset 1 daily charge of Data Roaming Day Pass at designated destinations. Data Pass is not required to be used on consecutive days.
- When daily data usage reaches 1GB in a destination, the data speed will be capped at 512kbps. An SMS notification will be sent to the customer, who may reply to the SMS to purchase additional full speed roaming data.
- (If applicable) If a customer purchases other Data Pass (regardless of the region(s) and purchase dates), the validity period of all Data Passes will be extended to the latest expiry date. For the validity period, please refer to the SmarTone CARE App or check with our service assistant.
- The validity of the expired Data Pass cannot be extended under any circumstances.
- (If applicable) If customer has purchased more than one Data Pass for different groups of destinations, then priority of deduction will be according to the location of actual use as follows: 1) Mainland/Macau Roaming Data Pass, 2) Asia Pacific Roaming Data Pass, 3) Worldwide Roaming Data Pass
- The unused Data Pass will be automatically forfeited after the expiry date. If the number of days of Data Roaming Day Pass used by the customer exceeds the number of Data Pass owned by the customer; or if the customer uses Data Roaming Day Pass in non-designated destinations, the customer will be charged at the regular price of Data Roaming Day Pass.
- (Family Plan/ Designated 5G Service Plan) Data Pass is only available to main SIM mobile number under designated service plan. After successful purchase, all registered mobile numbers under the same service plan must activate / switch on Data Roaming Day Pass and Roaming service to enjoy Data Pass upon subscription from main SIM. If 2 mobile numbers under the same service plan use Data Pass at the same time, 2 days would be deducted from the Data Pass.
- Data Pass cannot be used in conjunction with designated DataRoam services, Greater Bay Area Easy Pack & China Macau Data Pack.
- One day of in-flight roaming is defined as 00:00 to 23:59 HK time. One day entitlement will be charged for in-flight roaming usage. Only applicable to selected flights. For details, please visit https://www.aeromobile.net/airlines/.
- The daily service of “Multi-Day Roaming Data Pack” is provided by “Data Roaming Day Pass” and is subject to relevant terms and conditions. For details, please refer to T&C-I025.
- The company reserves the right to vary, modify or terminate the contents of this promotion, as well as to amend any of the relevant terms and conditions from time to time without prior notice. The company's decision and record shall be final in case of any dispute.
